Classic Portable MP3 Player with 64MB Expandable Memory (mp6410)
Classic Portable MP3 Player with 64MB Expandable Memory (mp6410)
Product Description
Product Description:
PRODUCT FEATURES: Decoding Format MP3 @ up to 320kbps/8-48kHz; Macintosh 0S 9 compatible; Play / Pause / Fwd-Back Skip / F.Fwd- F.Rew / Repeat / Random; Equalization Presets Pop/Jazz / Rock/ Classic; PC interface - load up / down USB V1.1; Built In Flash Memory 64MB; Smart Media Card Slot; USB Mass Storage; Headphone jack 3.5mm (stereo); Power Source 1 x "AA" Battery (Not included); Playing Time 12 Hours; Battery Status Indicator.
Average customer rating:
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Classic Portable MP3 Player with 64MB Expandable Memory (mp6410)
Manufacturer: Classic ProductGroup: CE Binding: Electronics Accessories:
Product Features:
ASIN: B000068QIF |
Product Description
PRODUCT FEATURES: Decoding Format MP3 @ up to 320kbps/8-48kHz; Macintosh 0S 9 compatible; Play / Pause / Fwd-Back Skip / F.Fwd- F.Rew / Repeat / Random; Equalization Presets Pop/Jazz / Rock/ Classic; PC interface - load up / down USB V1.1; Built In Flash Memory 64MB; Smart Media Card Slot; USB Mass Storage; Headphone jack 3.5mm (stereo); Power Source 1 x "AA" Battery (Not included); Playing Time 12 Hours; Battery Status Indicator.Customer Reviews:
No problems.......2005-03-11
Decent sound, but durability problems make this one to pass.......2005-01-20
excellent low priced player.......2004-04-12
I can't get it to work!.......2003-12-23
If Time is Money, This One Will Cost You.......2003-07-10
DAY 1:
The package of the Classic MP6410 said that the software CD would allow you to download files in either MP3 or WMA (Windows Media Player) format. The problem with this statement is that the necessary software did not install from the cd. In fact, when I looked at the list of files on the CD, the program (called Music Match) only had a plug-in, no actual program was listed. I tried to call tech support, but it was past their business hours.
Day 2:
When I reached tech support, the representative said the problem might be my computer (strange since the program wasn't even listed on the CD) but did not try to help me locate the program to download it from the CD.
Since Music Match did not install onto my computer with the other installed software, the plug-ins that were supposed to be work with the Music Match programs could not function. This completely voided the claim WMA files could be used by the MP3 player. Before reaching the tech support (see below for tech support details,) I also downloaded upgrade software from the EMI Global (the parent company of Classic)website, and still there was no Music Match listed in the download.
When i did speak with tech support I was told that I could download the Music Match 8.0 software from the Music Match website, but that EMI Global is no longer affiliated with Music Match so the new software would not work with the old plug-ins. At that point the representative began the 15 minute series of detailed instructions for the program I hadn't even seen yet.
I spent about an hour or so working with the Music Match 8.0 and found that if I used it to convert music from a CD into mp3 format, I could save the music into a file and then drag and drop directly into the MP3 drive.
Day 3:
After filling the 64MB memory with 15 songs of my choice, I found that only the first 4 1/2 would play. Half way through the 5th song the music would stop and the controls would freeze. The only way to turn it off was to remove the battery.
I have left a message with tech support and am waiting to see if he will have anything helpful to say.
About Tech Support:
I called 3 times. Each time I was asked to hold for " " (apparently a name was supposed to have been recorded, but all that I heard was background noise). I sat listening to several Rod Stewart lounge tunes and then heard what I thought was someone fumbling as the picked up the phone. However, no one was there, just an automated menu telling me to leave a message.
Finally, several hours later my call was returned. The reason for the delay? EMI Global, which produces 13 different product lines (ie TVs, Karaoke machines,digital cameras etc.), only employs ONE tech support person for ALL of their electronic products.
The representative on the line was not much help. He was (understandably) rushed and rattled off a list of reasons things might not be working and then rattled off a lengthy explanation of what I should download and what I should do once it is downloaded. I am above average in my computer skills but there was no way I could remember 15 minutes of instructions for a program I hadn't even downloaded yet. I tried to get him to slow down, but he specifically said that EMI Global support does not coach customers through the process step by step.
You get what you pay for.
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